This page covers the rules for store credit issued by inadi Gadgets, gift vouchers, and our optional installment ("Pay in 3") programme.
1. Store credit
Store credit may be issued as a refund (instead of a cash refund), as compensation for a service issue, or as a reward for participation in loyalty promotions.
- Store credit is valid for 12 months from the date issued.
- Store credit cannot be exchanged for cash or transferred to another customer.
- Store credit applies to product price only, not to delivery fees.
2. Gift vouchers
Gift vouchers are sold at the value shown on the voucher (UGX 50,000, UGX 100,000, UGX 250,000 or custom amounts). They:
- Are redeemable for any in-stock product, in part or in full.
- Are valid for 24 months from purchase.
- Are non-refundable and cannot be exchanged for cash.
- Should be treated like cash. Lost or stolen vouchers cannot be replaced.
3. Pay in 3 (installment plan)
For orders above UGX 500,000, we may offer an interest-free three-installment plan, subject to eligibility:
- 1st payment: 40% on order confirmation.
- 2nd payment: 30% on day 30.
- 3rd payment: 30% on day 60.
The product is delivered after the first payment clears. Title only transfers once all three installments are paid.
4. Eligibility for credit
Customers requesting Pay in 3 must:
- Be a resident of Uganda with a verifiable address and active phone number.
- Provide a valid national ID or passport at signup.
- Have a successful previous purchase history with inadi (for orders above UGX 1,000,000).
5. Account credit balance
Any unused store credit is visible from your account dashboard. Credit is applied automatically at checkout to the order subtotal, with the remaining balance payable online (card or mobile money), bank transfer, or Cash on Delivery.
6. Disputes
If you believe credit has been misapplied, contact us within 30 days. After 30 days, credit ledger entries are considered final unless they show a clear arithmetic error.